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Home / Uncategorized / NEW! TECHNICAL SUPPORT

For over twenty years Orcas Online has been supporting local residents and business owners with onsite technical support. We’ve been repairing computer software issues and internal wiring/in-home network setup, while assisting numerous businesses and homeowners in getting their devices linked-up and online. Our longtime investment and involvement in up-to-date technology has allowed us to keep pace with the rapid changes and upgrades that continually redefine what devices and networks can do.

We are pleased to offer our years of experience and expertise to the Orcas Island community, providing support subscription plans to individuals and businesses for initial and ongoing network setup and maintenance. In addition to physically installing wiring and devices, our technicians are more than able to configure wireless and wired devices to ensure the network is running smoothly from the start. If the customer’s connectivity needs should change as technology continues to advance, then we’ll be ready and able to improve and expand their network to meet the changing requirements.

One of our longest running services is computer repair and maintenance. Tech Support subscriptions offer virus/malware detection, as well as repair services for software failures relating to computer operating systems and drivers.  Mac and PC laptops and desktops are all accepted, although we do not work on devices older than ten years; in such cases we are happy to offer recommendations for upgrades and/or replacement computers.  We can provide assistance to mobile device owners, but do not perform hardware repairs on them.

Our support extends beyond our office space. Utilizing screen-share technology our technicians can diagnose, and in most cases solve, computer problems relating to software issues such as email errors and malfunctioning browser settings. We can also determine the source of network problems and suggest possible courses of action. If necessary, our technicians can also travel out to the customer’s house or business and work directly with them to resolve ongoing issues. Customers that purchase a Tech Support subscription plan from us get a discount on site visit costs inside and outside of Eastsound.

Orcas Online’s tech contract services are available to anyone on Orcas Island on a personal use or business level, even if they are not Orcas Online Internet customers. Residential users can also purchase business level support subscriptions if they desire higher-end technical service. Please check out our website for a list of pricing and plan options, or give our office a call at 360-376-4124 to see what support plan would be right for you.