So, you got a new router?

That’s great. We love new routers!

The easiest way to get your router configured is to bring it by our office.

Wan't to do it yourself? Let's get started!

Standard configuration, for web intermediates.

Orcas Online uses an authorized network that allows us to make precision adjustments and refinements to each of our connections. Therefore, routers must be configured correctly in order to communicate with our network.

Our routers are deployed pre-configured and ready to go, but what if you have a new, unconfigured router? Fortunately, our routers are not required to access the network. If you have a router you’d like to use we’re happy to assist in getting it connected to our network.

In most cases, a new router can be easily configured if you know a few settings. Other times a more technical solution is required, in which case our staff is ready to assist you. Rest assured, no matter which situation you find yourself in, we are happy to help.

Important Item 1:
Contact us before deploying a new router. Doing this can avoid unnecessary downtime of your connection.

Important Item 2:
Don't reset your old router in the process of setting up your new one.

To determine your IP address, navigate to on a web page. Make sure the device that you open this web page on is connected to your current router through an Ethernet cable or wireless connection.

This will open the login page to your gateway router.
Use the following credentials to login:
username: admin
password: tango

You will find your Customer IP on the Internet or Network page in the router.
It will look something like this:
Write down this number as you will need it for the next step.
Once you have recorded your Customer IP, you can connect to your new router through a
wired or wireless connection. Access your router’s login page with the same steps as
shown above, and navigate to the Setup page of the new router.
On the Network/Internet page of the new router, enter the Customer IP into the
appropriate field (usually marked IP Address).
Add the subnet Mask:
Add the gateway IP: Same as your customer IP, but ends with .1 rather than .2
Add the Primary DNS:
Add the Secondary DNS:
Make sure to save these settings before closing the page or exiting the router.

Important Item 3:
Generally, the more expensive the router, the more complicated the setup.

We would love to walk you through this setup.