Orcas Online Technical Support

Basic Telephone Support is available free of charge during regular business hours to assist new and existing customers with initial home network set up and configuration of your Orcas Online internet connection. Please call 360-376-4124. If resolution is not possible via phone, standard service charges will apply.

NEW!
Access discounted rates for services and equipment:
PURCHASE a Home or Business Technical Support Subscription Today!
1 Year Minimum Term

Orcas Online Technical Services can be purchased anytime at our current hourly rates.

Standard Hourly Rates

$85

Per Hour

Offering Tech Support & Internet on Orcas for over 20 years Computer Repair Remote Support Technical Support Networking Installation & Maintenance

Normal Office Hours

Remote Support: Standard Fee
$25 per 15-min, $85 per hour

House call: Standard Fee
+$25 out of Eastsound (first hour)
$85 Minimum

In Office Support: Standard Fee
$50 minimum

Personal Network Analysis: Standard Fee

Parts: Standard Charge

Residential Support Plan

$125

Per Year

Our Residential Support Plan is designed for customers on Orcas Island who require ongoing support for their home network, computers and devices.

Same Day Response

Remote Support: 30% off
$17.50 per 15-min, $60 per hour

House call: 20% off
+$25 out of Eastsound (first hour)
$70 Minimum

In Office Support: $20 off
$40 minimum

Personal Network Analysis: 30% off

Parts: 10% off

Business Support Plan

$250

Per Year

Our Business Support Plan is designed for customers on Orcas Island who need premium response times to keep their network up and running 24-7.

Extended Hours | 2 Hour Response

Remote Support: No Charge

House call: 33% off
+$25 out of Eastsound (first hour)
$55 Minimum

In Office Support: 33% off
$30 minimum

Personal Network Analysis: 1/yr FREE

Parts: 20%off

$ 85 Hour

Offering Tech Support & Internet on Orcas for over 20 years Computer Repair Remote Support Technical Support Networking Installation & Maintenance
HOURS OF SUPPORT:
Normal Office Hours
First come, first served
NEW DEVICE SUPPORT
Telephone support to assist existing customers with configuration of your new computer, tablet or smartphone.
NO CHARGE
REMOTE SUPPORT
Our Support Technicians connect remotely to your computer or other device

$75/hour
$40/minimum charge
ONSITE ASSISTANCE
planned or emergency

$75/hour
$40/minimum charge
$99/minimum charge outside Eastsound
TECHNICAL SUPPORT
& COMPUTER REPAIR
our office
$75/hour

$30/minimum charge
Appointments Available
NETWORK DIAGNOSTICS
Our Techs test connectivity in all areas and recommend any necessary upgrades for full-house wi-fi coverage.

$95
ROUTERS
featuring routers from Ubiquiti, Microtik, TP-Link & Netgear

IN STOCK
WI-FI ROUTER PROGRAMMING

No charge if brought into office.
COMPUTER PARTS
Orcas Online stocks a variety of computer parts and accessories. Special Orders available.

$ 125 Year

Our Residential Support Plan is designed for customers on Orcas Island who require ongoing support for their home network, computers and devices.
HOURS OF SUPPORT:
Normal Office Hours
Same Day Response
NEW DEVICE SUPPORT
Telephone support to assist you with configuration of your new computer, tablet or smartphone.
NO CHARGE
REMOTE SUPPORT
Our Support Technicians connect remotely to your computer or other device 30% OFF if paid at the time of service

$25/minimum charge
ONSITE ASSISTANCE
planned or emergency
20% OFF
if paid at the time of service

$30/minimum charge
$75/minimum charge outside Eastsound
TECHNICAL SUPPORT
& COMPUTER REPAIR
our office
20% OFF
if paid at the time of service

$30/minimum charge
Appointments Available
NETWORK DIAGNOSTICS
Our Techs test connectivity in all areas and recommend any necessary upgrades for full-house wi-fi coverage.

30% OFF
NEW WI-FI ROUTER
TP Link AX Router
50% OFF
No cash value.
1 per customer
WI-FI ROUTER PROGRAMMING
No charge if brought into office.
20% OFF
HOME OR OFFICE VISIT
COMPUTER PARTS
10% OFF
Including special orders

$ 250 Year

Our Residential Support Plan is designed for customers on Orcas Island who require ongoing support for their home network, computers and devices.
HOURS OF SUPPORT:
Extended Hours
2 Hour Response
NEW DEVICE SUPPORT
Telephone support to assist you with configuration of your new computer, tablet or smartphone.
NO CHARGE
REMOTE SUPPORT
Our Support Technicians connect remotely to your computer or other device

NO CHARGE
ONSITE ASSISTANCE
planned or emergency
33% OFF

$25/minimum charge
$60/minimum charge outside Eastsound
TECHNICAL SUPPORT
& COMPUTER REPAIR
our office
33% OFF

$25/minimum charge
Appointments Available
NETWORK DIAGNOSTICS
Our Techs test connectivity in all areas and recommend any necessary upgrades for full-house wi-fi coverage.

NO CHARGE
NEW WI-FI ROUTER
TP Link AX Router
FREE
No cash value.
1 per customer
WI-FI ROUTER PROGRAMMING
No charge if brought into office.
FREE
HOME OR OFFICE VISIT
COMPUTER PARTS
20% OFF
Including special orders