Orcas Online Technical Support

Basic Telephone Support is available free of charge during regular business hours to assist new and existing customers with initial home network set up and configuration of your Orcas Online internet connection.  Please call 360-376-4124.  If resolution is not possible via phone, standard service charges will apply.

NEW!
Access discounted rates for services and equipment:
PURCHASE a Home or Business Technical Support Subscription Today!
1 Year Minimum Term

Orcas Online Technical Services can be purchased anytime at our current hourly rates.

Standard Hourly Rates

$85

Per Hour

Offering Tech Support & Internet on Orcas for over 20 years Computer Repair Remote Support Technical Support Networking Installation & Maintenance

Normal Office Hours

Remote Support: Standard Fee
$25 per 15-min, $85 per hour

House call: Standard Fee
+$25 out of Eastsound (first hour)
$85 Minimum

In Office Support: Standard Fee
$50 minimum

Personal Network Analysis: Standard Fee

Parts: Standard Charge

Residential Support Plan

$125

Per Year

Our Residential Support Plan is designed for customers on Orcas Island who require ongoing support for their home network, computers and devices.​

Same Day Response​

Remote Support: 30% off 
$17.50 per 15-min, $60 per hour

House call: 20% off
+$25 out of Eastsound (first hour)
$70 Minimum

In Office Support: $20 off
$40 minimum

Personal Network Analysis: 30% off

Parts: 10% off

Business Support Plan​

$250

Per Year

Our Business Support Plan is designed for customers on Orcas Island who need premium response times to keep their network up and running 24-7.

Extended Hours | 2 Hour Response

Remote Support: No Charge

House call: 33% off
+$25 out of Eastsound (first hour)
$55 Minimum

In Office Support: 33% off
$30 minimum

Personal Network Analysis: 1/yr FREE

Parts: 20%off

Standard Hourly Rates

$ 85 Hour
  • Offering Tech Support & Internet on Orcas for over 20 years Computer Repair Remote Support Technical Support Networking Installation & Maintenance
  • HOURS OF SUPPORT:
    Normal Office Hours
    First come, first served
  • NEW DEVICE SUPPORT
    Telephone support to assist existing customers with configuration of your new computer, tablet or smartphone.
    NO CHARGE
  • REMOTE SUPPORT
    Our Support Technicians connect remotely to your computer or other device

    $75/hour
    $40/minimum charge
  • ONSITE ASSISTANCE
    planned or emergency

    $75/hour
    $40/minimum charge
    $99/minimum charge outside Eastsound
  • TECHNICAL SUPPORT
    & COMPUTER REPAIR

    our office
    $75/hour


    $30/minimum charge
    Appointments Available
  • NETWORK DIAGNOSTICS
    Our Techs test connectivity in all areas and recommend any necessary upgrades for full-house wi-fi coverage.

    $95
  • ROUTERS
    featuring routers from Ubiquiti, Microtik, TP-Link & Netgear

    IN STOCK
  • WI-FI ROUTER PROGRAMMING

    No charge if brought into office.

  • COMPUTER PARTS
    Orcas Online stocks a variety of computer parts and accessories. Special Orders available.

Residential Support Plan

$ 125 Year
  • Our Residential Support Plan is designed for customers on Orcas Island who require ongoing support for their home network, computers and devices.
  • HOURS OF SUPPORT:
    Normal Office Hours
    Same Day Response
  • NEW DEVICE SUPPORT
    Telephone support to assist you with configuration of your new computer, tablet or smartphone.
    NO CHARGE
  • REMOTE SUPPORT
    Our Support Technicians connect remotely to your computer or other device 30% OFF if paid at the time of service

    $25/minimum charge
  • ONSITE ASSISTANCE
    planned or emergency
    20% OFF
    if paid at the time of service

    $30/minimum charge
    $75/minimum charge outside Eastsound
  • TECHNICAL SUPPORT
    & COMPUTER REPAIR

    our office
    20% OFF
    if paid at the time of service

    $30/minimum charge
    Appointments Available
  • NETWORK DIAGNOSTICS
    Our Techs test connectivity in all areas and recommend any necessary upgrades for full-house wi-fi coverage.

    30% OFF
  • NEW WI-FI ROUTER
    TP Link AX Router
    50% OFF
    No cash value.
    1 per customer
  • WI-FI ROUTER PROGRAMMING
    No charge if brought into office.
    20% OFF
    HOME OR OFFICE VISIT
  • COMPUTER PARTS
    10% OFF
    Including special orders

Business Support Plan

$ 250 Year
  • Our Residential Support Plan is designed for customers on Orcas Island who require ongoing support for their home network, computers and devices.
  • HOURS OF SUPPORT:
    Extended Hours
    2 Hour Response
  • NEW DEVICE SUPPORT
    Telephone support to assist you with configuration of your new computer, tablet or smartphone.
    NO CHARGE
  • REMOTE SUPPORT
    Our Support Technicians connect remotely to your computer or other device

    NO CHARGE

  • ONSITE ASSISTANCE
    planned or emergency
    33% OFF


    $25/minimum charge
    $60/minimum charge outside Eastsound
  • TECHNICAL SUPPORT
    & COMPUTER REPAIR

    our office
    33% OFF


    $25/minimum charge
    Appointments Available
  • NETWORK DIAGNOSTICS
    Our Techs test connectivity in all areas and recommend any necessary upgrades for full-house wi-fi coverage.

    NO CHARGE
  • NEW WI-FI ROUTER
    TP Link AX Router
    FREE
    No cash value.
    1 per customer
  • WI-FI ROUTER PROGRAMMING
    No charge if brought into office.
    FREE
    HOME OR OFFICE VISIT
  • COMPUTER PARTS
    20% OFF
    Including special orders