Orcas Online Technical Support

Phone support is available free of charge during regular business hours to assist new and existing customers with WiFi and ISP email related issues. 
Please call 360-376-4124 for support. If a resolution is not possible via phone, standard service charges will apply.

Computer Repair | Remote Support | Technical Support | Networking | Hardware Installation | Maintenance

Orcas Online Technical Services can be purchased anytime at our current hourly rates.

Standard Hourly Rates

$85

Per Hour

Remote Support: Standard Fee
$50 minimum, $85 per hour

House call: Standard Fee
+$25 out of Eastsound (first hour)
$85 Minimum

In Office Support: Standard Fee
$50 minimum

Standard Response Time

Support Contract

$99

Per Month

Get the best tech support on the island with an Orcas Online support contract.

Receive 2 free support hours per month, any way you’d like them!

Field Call
(30 min minimum)

Remote Support
(30 min minimum)

In-Office Support
(30 min minimum)

Priority Response:
Support Contract Customers receive top priority scheduling.
We do our best to provide 3-hour or same-day response for emergency calls!

Month to Month
We don’t lock you in, cancel any time.

Additional hours in a month are billed at the following schedule:
3 – 10 Hours: $65/hr (25% off)
+11 Standard Rate

Note: Field Calls are billed shop to shop.

Standard Hourly Rates

$85

Per Hour

Offering Tech Support & Internet on Orcas for over 20 years Computer Repair Remote Support Technical Support Networking Installation & Maintenance

Normal Office Hours

Remote Support: Standard Fee
$25 per 15-min, $85 per hour

House call: Standard Fee
+$25 out of Eastsound (first hour)
$85 Minimum

In Office Support: Standard Fee
$50 minimum

Personal Network Analysis: Standard Fee

Parts: Standard Charge

Residential Support Plan

$125

Per Year

Our Residential Support Plan is designed for customers on Orcas Island who require ongoing support for their home network, computers and devices.​

Same Day Response​

Remote Support: 30% off 
$17.50 per 15-min, $60 per hour

House call: 20% off
+$25 out of Eastsound (first hour)
$70 Minimum

In Office Support: $20 off
$40 minimum

Personal Network Analysis: 30% off

Parts: 10% off

Business Support Plan​

$250

Per Year

Our Business Support Plan is designed for customers on Orcas Island who need premium response times to keep their network up and running 24-7.

Extended Hours | 2 Hour Response

Remote Support: No Charge

House call: 33% off
+$25 out of Eastsound (first hour)
$55 Minimum

In Office Support: 33% off
$30 minimum

Personal Network Analysis: 1/yr FREE

Parts: 20%off